Frequently Asked Questions
Discover everything you need to know about our luxury beauty essentials.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused or gently used products for a full refund or exchange.
Are SUTRA products cruelty-free?
Yes, we are committed to ethical beauty. All SUTRA products are 100% cruelty-free and are never tested on animals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page or performing a patch test before full application.